Citizens' Electric
   Home   >   Customer Choice

Customer Service
Customer Choice
Technical Info
Energy Conservation
Contact Us
Site Map


Customer Choice

Citizens' Price to Compare (PTC) is adjusted semi-annually to reflect

current energy costs and market conditions.  It is applicable to all residential customers and commercial customers where peak load is less than 400 kW. The PTC includes Generation, Transmission & the State Tax Adjustment Surcharge.


The Price to Compare for the period July 1, 2018 - November 30, 2018 will be

7.1586 ¢/kWh.


The Price to Compare for the period December 1, 2018 - May 31, 2019

will be available on or about October 15, 2018.


Customer Information Release

       Citizens' Electric sent all customers a letter with instructions about releasing or restricting the release of their customer information to alternative electric generation suppliers. Click here to review the letter.

Understanding Electric Choice

What You Need to Know

       Electric Choice gives customers the option of choosing their Electric Generation Supplier (EGS). It also allows the customer to select a generator based on price, products and incentives as well as personal preferences as to the type of generation to purchase, such as nuclear, coal, or green energy products such as solar and wind energy.  Electric Choice will not change the industry's tradition toward safety, reliability and maintenance.

What Are You Choosing?

     Customers will be choosing the EGS, which is the company that generates their electricity.  The Electric Distribution Company (EDC) will still deliver the electricity to the customer's home or business, respond to outages and maintain the local distribution system (the poles and wires).

Be an Informed Shopper

  • It's important to be an informed shopper. Keep in mind, contracts are legal agreements
  • Some suppliers could require fees or penalties for terminating agreements or switching suppliers.
  • Compare offers from more than one supplier.
  • Compare the supplier's price per kWh with Citizens' Price to Compare noted above.
  • Use the list of questions below to evaluate and compare suppliers.

     After you have shopped for the best deal and carefully reviewed the information from different suppliers, you must:

  1. Inform the EGS of your choice.
  2. That EGS will notify the Company of your desire to obtain generation from them.
  3. Within one (1) business day after accepting the Customer enrollment, the Company will send the Customer a Confirmation Letter.
  4. Within three (3) business days after accepting the Customer enrollment, the Company will transfer the account to the selected EGS.

Questions to Ask Suppliers

  • Are you licensed by the PUC?
  • What is the length of this agreement?
  • Will the price stay the same for the entire time?
  • Is there a penalty for canceling before the time is up?
  • or for switching suppliers?
  • Do you offer special pricing options?
  • Do you offer interruptible or time-of-day rates?
  • Does my rate depend on how much electricity I use?
  • or when I use it?
  • Do I need a special meter?  Is there a charge for the meter?
  • What steps must I take to switch suppliers?
  • Is there an access or exit fee for starting/stopping supply?
  • Do you have a budget billing option?
  • Do you participate in low income assistance programs?


Back to Citizens' Home

Log On and Info


Consumer's Dictionary for Electric Competition


Frequently Asked




How to Stay Informed

     Here are several helpful web sites which may be useful in providing more information about customer choice.

      PAPowerSwitch is the PA PUC's website dedicated to Electric Customer Choice.  This should be your first stop when researching your options.

     The Pennsylvania Public Utility Commission's Utility Choice page is Pennsylvania's guide to utility shopping with information about customer choice PA.

    The Pennsylvania Office of Consumer Advocate provides shopping guides, statistics and general energy information.


Pennsylvania Public Utility Commission

Electric Choice Brochure


Back to Citizens' Home