Customer Rights

As a residential utility customer, you have many important rights and responsibilities to ensure fair dealings between you and your utility company.

These rights and responsibilities include:

• Your right to a clear and concise monthly bill
• Your right to know how your utility bill is figured
• Your right to check your utility bill for accuracy
• Your right to fair credit and deposit policies
• Your responsibility to pay your bill
• Your right to question or disagree with the utility company
• Your right to receive continuous utility service if you meet your responsibilities

Your utility company has the responsibility to honor all of these rights. You, the customer, have the responsibility to know your rights...to know how your utility should provide you with service.

Download "Your Rights and Responsibilities as a Pennsylvania Utility Consumer" from the Pennsylvanian Public Utility Commission for all the answers to questions about billing, credit, disputes, and shut-off practices.